Five Guys

The food here is solid, but I was really put off by a board in the back that’s clearly visible from the dining area. It lists employees by name under “did not upsell?” and other notes that feel like public shaming rather than coaching. As a customer, it makes the place feel more focused on squeezing upsells out of staff than on creating a positive, respectful environment. I hope management or corporate will address this and move to a more professional, private way of giving feedback to employees. A meal for 1 person with fries and only a single patty is approaching $19. When I went into Five Guys, there were only 3 people working and they were all busy the entire time I was there. Tables weren’t cleaned but that’s because there wasn’t enough people there to clean tables. Maybe focus on c

It’s been several months since we’ve eaten here. I am going to have to question management here because employees should not be gathered around to complain about a customer who brought in a complaint. Nor should customer have to bring up a problem with the soda machine 3x’s over the course of a visit, for an employee to say “My manager did nothing is wrong with it.” The food was not well flavored, the fries were soggy, portions are smaller, no trash can in the lobby. (Just a small hole by the condiment station.) This makes it hard for customers to clean up after themselves which promotes a dirty dining room. But again, the staff. They gathered to discuss how a customer who had came in and took a to go order came back and wanted his fries recooked. The portions was too small for the amoun

Where to start, the place was clean, the customer service was the best I have experienced in a while. The food... well after visiting a fast food place right down the road ,I didn't have high hopes...I WAS WRONG!!!! BEST BURGER AND FRIES EVER!!! 5guys have set the bar for burgers and fries 🍟 way to go! By far the best I have had in decades. I could go on and on about this place but I'd run out of room. I will definitely be back.

Went to pickup a meal for myself and a friend in the hospital at the Gastonia location. Got a bacon cheeseburger a bacon burger and a large fries. Spent about 40 bucks that included a 10% tip for takeout. When I get there I waited while my fries were cooked got my order and prepared to leave. Until I see I have about a about a half to almost 2/3 cup of fries. I turn around and say something and Michael says there in the bottom on the bag. I look and whats in the bag still wont fill the cup up. I say come on man this is supposed to be a 8 dollar fry, Michael then proceeds to hand me a cup with 6 more fries in it. I've eaten at multiple locations with not just an over flowing cup but more in the bag. While I know the extra isn't necessary at least make sure my cup is full please. Gastonia I

The burger’s are good but the price is outrageous. Don’t forget to taste the fresh peanuts 🥜