Five Guys

I go here all the time after working 12 and 14 hour shifts because I don’t feel like cooking. I have never had a negative experience with any of the staff. They’re always very nice. They always address me by my first name. They all deserve a raise there is one girl there her name is Keyleigh. (not sure if that’s the correct spelling). She always goes above and beyond to make sure she tells me to have a good day and make sure that my order is right and she hands it to me personally. They all do a great job. Thanks for making my visits hassle free.

Maybe it wasn't quite a five on the food quality but it wasn't enough to take away a star on their review. I love the food was very very hot I prefer my food to be so high they can burn you if you're not careful. It's always very fresh and hot at five guys. I appreciate that. I knew their fries were good just because you hear from people but they actually taste like potatoes which is good

Use to come all the time. Service was great. 3 times in last 3 visits over last 2 months. Call, put me on hold until I get fed up and hang up. Then u can’t even call back bc the phone is off the hook until I actually get here and let them know. The response is ‘my bad we busy’ was only one person in building and everyone standing around. No apology. 1st time fine mistake, 2nd ok it get it. 3 rd is on purpose. This place used to be so great. Sorry five guys, I love your burgers, but I don’t deal with this crappy service anymore.

Kenndra is a talented cook. Her burgers and hot dogs are perfection!! And she’s always welcoming and super nice. Thanks much!! CK

Placed an online order, got home to find that one of my burgers was not fully cooked. I called the store to speak with a manager (Tim) and I was told that he was with a customer, could I please hold. After being on hold for about five minutes and listening to some less than appropriate music and the Cavaliers game, Tim comes to the phone, I explain that my burger was under cooked and I give my order number, name, and order details. Tim goes on to tell me that he was on “QC” and made sure that all of the burgers were done, so my burger was done. I explain that I am a customer not satisfied with my order and ask how can he help me resolve my issue? Tim tells me that I can call in the morning and speak with “Jess” the GM. I guess Five Guys does not believe in 5-star customer service.