Five Guys

It seems that it’s been forever since I had eaten at a Five Guys burger shop. I had not eaten the whole day and it was nearly 6 PM and I was overdue for a nice meal. I was just walking through the neighborhood and saw the Five Guys and thought: “it’s time“! I ordered a simple cheeseburger with all the ingredients I wanted and a small order of fries. The restaurant wasn’t busy and my burger and fries were delivered quickly and, as always, or perfectly cooked and delicious. It reminded me to not wait so long between visits to a Five Guys!

Just ordered $40 worth of food and asked for a water cup for my five-year-old so she could quench her first while we wait. Now I have to sit here and listen to the guy in black behind the counter ranting to his coworkers about people with water cups and he’s just going on and on and on and won’t shut up. It’s literally been about seven minutes and he’s still talking about the water cups. Sorry we ordered water buddy. I know my five or else not stealing your $.13 worth of sugar syrup. After that they forgot to put cheese on my burger and they were super skimpy on the fries. They didn’t even fill the cup up all the way and there’s like maybe six fries at the bottom of the bag. Not the usual, overflowing cup with half a bag of fries that everyone’s used to.

Ordered a meal to be delivered last week and they forgot to include the two milkshakes we ordered. We called them and they said it was no problem, that they will give them to us on purpose next order. Went in today, ordered a cheeseburger and asked for our milkshakes. I paid for the burger and when ready, the refused to give me the milkshakes they owe me. I left the burger and will not return again. Very poor customer service.

its always empty when i am here. i always get the Big Cheese Burger with mushroom, onions, jalepenos, tomatoes with a side of A1 sauce and it comes out perfect everytime.

I love The 5 guys here in Burlingame CA it's really not just the food but the employees here that make for a great experience.super friendly,hege smiles both staff and customers alike .