Firehouse Subs York Marketplace

Very disappointed. I placed an online order within business hours and when I showed up to receive it the doors were locked. However my order was sitting on the to go stand made. What a tease?? I banged on the door no one would answer it so I could get my order that was made and paid for. I tried calling in and they weren’t accepting calls, how convenient! I’d like a refund for my order I never received!!! I have attached a photo of my order sitting on the Togo stand through the locked door.

It’s absolutely no surprise this location is “temporarily” closed. I expect it to remain that way forever. Was originally owned by a woman who was VERY engaged as I had some really good conversations with her on some previous visits. The last time I ordered a sub here, I did it online. When I arrived 15 minutes later when it was showing as ready, they said they were out of meatballs. I simply asked the young crew member why my order wasn’t cancelled and I wasn’t contacted, his response was “that’s not our problem”. As my head literally spin around 3 times, I was appalled!!! As it turned out, they DID have meatballs but they had shut down their cooking machines at 8:15PM and they didn’t want to turn them back on because they were already cleaned, 45 MINUTES BEFORE CLOSING!!!! I said that i

We have been to the East York location numerous times and the food was good. The last few times we have gone, they have been closed. But since we hadn't tried recently, I tried to place an order on-line. I was able to do so until we tried to process our payment. Said they were having problems they were aware of and were working on it. After 3 tries we tried to call in our order. We tried 4 times to call and evidently they are having phone problems also....... My husband printed our order and is on his way there. Taking bets on if they are even open, even though website says they are. DISAPPOINTING when this place was great when they first opened.

It is clean. Food always tastes good. I'm happy to see they are open again. In the picture, you can see I got the engineer. It has been my favorite since frist came here. I get the large so I have food for now and later. They also have a coke a cola freestyle!

I normally love Firehouse but today was very disappointing. I did a delivery order and was missing 2 bags if chips plus most of both of the subs are missing meat and is just bread. I contacted support but they said because I had a delivery order canceled (not by me) in the past 60 days, there's nothing they can do. Your sub used to be loaded with meat so it was my favorite place, not anymore. Poor quality and poor customer service.