Firehouse Subs Superior Plaza

Bf and I came here to try the Thanksgiving sub. We got the large and split it. There was hardly any cranberry sauce on it and wasn’t stuffed the way I’d seen reviews on social media. Very skimpy on the ingredients. All the videos I watched showed the sub was very full with the ingredients. Ours wasn’t. Almost $20 for that and skimpy ingredients?? Not worth it! Definitely won’t be back! This isn’t the first time either!

It seemed like the workers were without a manager and did not care about the accuracy of my order. You can see the roast beef is on wheat instead of the turkey. No tomatoes were ordered but they included them. It is a disappointment and a waste of our $25. They ruined both our sandwiches

There were 4 employees working and napkins where put soda machine is dirty. When asked to fill napkins they said they would and not one of them did. I usually enjoy coming to the store due to the friendlyness of the employees. Today they seemed more worried about what they were talking to each other about then making sure the store was taken care of Thanks

We love Firehouse Subs! We are creatures of habit and get the Italian and turkey bacon ranch subs every time and honestly, they never disappoint! The app is also super easy to use and the food is fresh, accurate and always ready for pick up when we arrive.

This store does not know how to make anything correctly. Ask for a certain sandwich with only certain things on it and they still add other toppings. This is a continuous issue. They don’t listen and go into autopilot when making orders. Very very disappointed with this location. Have not received the correct order ever. These employees need to be let go. It’s always the same employees there and still messing up orders. Do better. Proceeded to call the store. Apparently there was no order under our name. Credit card statement says otherwise and thank god AMEX shows location, time and date the card was used. The people working this store don’t have the brain function to be working in customer service. Will be contacting BBB and corporate. This store needs new management and employees ASAP