Firehouse Subs Stonecrest

PLEASE BE AWARE OF THE DETAILS I HAVE OUTLINED. SEE ATTACHED PICTURES. AND STOP PATRONIZING THIS BUSINESS. I WILL BE REPORTING THEM TO GEORGIA DEPARTMENT OF PUBLIC HEALTH! I went to this location Saturday, October 4, 2025. There were 2 couples already sitting, waiting for their order. I'm a germaphobe and a nurse, with that considered, I automatically observe my environment at all times. One of the first things that stood out to me was the fact that only one person had their hair fully covered. 2 people had on visors, and 3 had nothing on their head. I was already reluctant to order due to this observation. My daughter's insisted they wanted a sandwich from there. I placed an order for a large turkey and medium tuna fish. After about 10 minutes, one couple received their order of several

StoneCrest Fire House subs is well ran, and delivers on good foods. Good atmosphere, and is kept clean. The staff here are friendly majority of the time. We are human,and depend on how heavy the day went this staff maintains good work spirits. I like being appreciated spending my money patronizing a business. Kudos to the Management here. Customer Service is top notch!

Made a pickup order at this location as I have never had Firehouse, went to go pick it up. All I will say is, the customer service isn’t great. I walked in, wasn’t greeted or asked anything about a pick up order. The thing is, about 2-3 people walked in after me and also were not greeted or asked about their order. After about 10 minutes, I go up to the counter and look at the to go bags myself. All of sudden, one of the female staff, asks with a nasty attitude, what is the name on the order…. Ma’am I’ve been here along with these other people for 10 mins, at this point I might as well get it myself. My order had been ready and sitting there……and not to mention, the other customers still were never addressed either. Respectfully, if you don’t want to work in customer service, don’t. As

They are a joke at this location. I will not be returning. I almost got out of character in there . And this is an update from the following review. I count about five employees right now and they aren’t working efficiently at all. I placed my order online at 615. and it was supposed to be ready at 635. Its currently 650 so I had to ask how much longer. Another 6 minutes. This is ridiculous. People have walked in, ordered their food and are now out the door. I would’ve been better off doing the same. Please do better in here!

I ordered my order online and when I picked it up and got home to eat, I had items missing on my order. When i walked in it was very smokey making my eyes burn from the smoke. My sandwich was good, but I hate the fact items were missing from my order that I paid extra for.