Firehouse Subs Norcross

Love this favorite lunch spot for the delicious food, kind service, and safe gluten-free options! Stephanie leads a crew of smiling employees who seem to enjoy their job and their customers. They greet every customer who enters their restaurant, and I come in so often they greet me by name! 🤩 It’s challenging to find a deli that can accommodate my celiac disease, but Stephanie and her crew take my allergy seriously. And the subs are fantastic. So grateful for this Norcross treasure! 💚

Not the first time I’ve had a horrible experience at this location. I was hoping they would fix their mistake of giving me the flattest sandwich ever. I even explained that I’m a newly expecting mother but Stephanie had zero understanding zero empathy.

One of the absolute worst sub shops in Atlanta. Extremely poor, rude & incompetent management. I had a serious issue in store and requested the manager. The manager was literally walking around outside on a personal phone call arguing on the phone with someone while the store was a mess, employees were struggling with orders, and no one was even capable of servicing the customers. Once the manager finally decided to come back inside I asked for the franchisee's name & contact info and she refused to give it to me. I asked for the District Manager's name and contact info and she only told me his first name (Chase) and refused to give me his number. The manager identified herself as "Stephanie". I contacted Firehouse Corporate HQ, they apologized and they informed me they notified the franch

Hello, This firehouse is amazing. On this particular day, Stephanie, Cam, Terrell, and Julian were working. I am 8 months pregnant and I was craving a turkey sandwich and Stephanie remembered my order and it made me feel good. Terrell was patient and kind to me. Julian and Cam made my sandwich with love. Thank you so much for being so open and warm.

Been going here for years! Well run and managed store. The manager Stephanie(hope I spelled it right) runs a tight ship! As long as she has been here it’s been my favorite firehouse location to go too. 5 stars!