Firehouse Subs Milton Wilson

I bought a meatball sandwich with grilled onions and bell peppers the other day. It was so salty that I took one bite and could not eat it. I was on my way out of town so I kept the sandwich to return it the next day. The Manager Chris said there was nothing they could do for me because I did not call that day. I asked her where is that stated anywhere. She said it was not posted. She said she was going to call the District Manager. Chris remade my sandwich and you could tell she was mad that she was making it. It was the worst sandwich that I ever had there. She put big chunks of raw bell peppers and not melted cheese on top. I would have done better getting a refund and not returning.

Experience racism at this store the other day. They made my sandwich very poor with bell peppers on it when I specifically did not want them on it. I am allergic to bell peppers. They told me they could not help me . The manager looked like a young guy. He was very rude and talking to me like I'm incompetent. However, i gave them the sandwich back and left . No refund or anything. I guess he felt like i was just trying to get free food. That was not the case, i am literally allergic to bell peppers. They can keep my food and money, i don't care . Needless to say i will never be back or recommend them.

We ordered two sandwiches and both of them were wrong. My daughter is a very picky eater and is very sensitive to anything “spicy”. (I’m not picky so I just ate mine.) We ordered her large sub with yellow mustard and no tomatoes. They gave us a sub with tomatoes and spicy deli mustard. We’re not the complaining type so I told my daughter to take off the tomatoes and eat it. She took a bite and said it tasted weird. I told her to eat it anyways and she took another bite and spit it out and that’s when I noticed that had spicy mustard. We took it to the cashier and he said he would make us another one. When he brought the sandwich out, he said that his manager “Grace” said that she would only replace half of the sandwich because my daughter had eaten off the other half. You could literally s

Giving 4 stars because this place is awesome, always has been awesome. What is bringing me to write this review is less awesome but I trust it can be correct with some slight coaching. I don’t know names it don’t matter but the last 2 times we have had the same dude check us out. The experience has been not great, both times he’s been texting inbetween questions, this time he also had a friend hanging out which is cool but we had to wait for him to finish his conversation before he came to us. My complaints are minor. I do love this place.

Food is always on point. We eat here often! Customer service is up and down. Sometimes it’s great! Today not so great. I placed an order for myself, my son, and his friend. I asked the young man did he get everything and he said, “yes.” I asked him if he needed to review the order. He said, “No. I got it.” Wait time a little longer due to busy time frame. This is where the service declined. My order was ready. I get ready to grab the sandwiches and notice that 1 of them had ranch on it. It was supposed to be plain. Just meat, cheese, bread, lettuce. That’s okay mistakes happen. Right? Not the case. The gentleman went back and forth with me about what I said I wanted on each sandwich. Thankfully, I am a ln adult and stayed respectful and restated what I ordered and why I requested him to