Firehouse Subs Macclenny

Went last night they got both sandwiches wrong, called up there for only the manager to be totally disrespectful and hung up on so drove back up there and this was the remake all they did was switch the bread and meat around which we didn’t want mayo on the brisket and for them to send it home with a messy box on purpose was a character shown, WE WILL NEVER GO BACK…what is a email I could write to give fully detail on my visit? Cause I forgot to st the manager had her boyfriend in there waiting till she got off and was loudly talking about how he will act if anyone crosses her, we went on a Wednesday night around 9:15 and went back by 9:45p

Ordered a salad and this is what I got. Looks like they tore the ingredients up with their hands and threw it in a bowl….. Sub was supposed to be toasted, but was cold and thrown together. Any attempt to contact them resulted in automated responses and chat bots. I spent $40 for 3 sandwiches and 1 salad. What a disappointment. Zero effort and zero quality….. Also, here. Let me save you the effort of providing your generic, copy/paste response “Thank you for contacting the Firehouse Subs Guest Services Team and for making us aware of the poor food quality you received. We have forwarded a copy of your concerns to the management and restaurant owner of this location, who will follow up internally to ensure that your concerns are addressed at the restaurant level and address your request.”

The owner needed to teach the workers to makes the sandwiches look like the pictures. Saddest looking $8 sandwich ever.

Good tasting food... No care in preparation. My sub could not be picked up. Ask the meat was off the bread the tomato fell out bread was soggy mess. I eat at a lot of firehouse subs and this was the worst. Please send someone to retrain this store.

When i first got here there was no welcome to firehouse as usual. I ordered a few large subs the steak and cheese was great my friend said but when I open my brisket the bread was falling apart and I was like well its a sandwich but then I took a bite and my brisket was cold like it was never steamed. I wasn't mad until I asked for it to be remade a shekimra a young black short lady questioned me how it was cold and was completely rude. Im waiting for it to be remade and the girl who was dressing the bread went to fix my topping and shekimra makes a smart remark leave the bread there bc i dont want the next thing to be tht the bread is cold. All around horrible experience and am so thankful I no longer work here it definitely isnt the atmosphere I left. Do better.