Firehouse Subs Homewood

I originally ordered through DoorDash then immediately canceled the ordered. I then ordered the same items with two minor changes (add sauce, bread type) for pick up. I arrived and was directed to Shannon at the register. She had both orders and wanted to know which one I wanted. I apologized to her as I had cancelled the first order. She smiled and said that DoorDash didn’t let them know but that it was okay, they’d take care of it. She was so pleasant despite them having to make the orders twice. She ensured I got the bread and dressing I wanted as well. We need more people like Shannon working with the public. We make mistakes and don’t want to be treated badly for them. Thank you Shannon for your great service!

i’m a manager over here at the target by “The Grove” and i ordered the philly cheese steak and the employee busted all over my philly willy. Do not go here

The food here sucks. There are way better Sub places out there including Jersey Mike’s, Jimmy John’s And even the subs at Publix are better than these. The only place that has worst subs than Firehouse is Subway… Which isn’t saying much. I like to call this restaurant "Firehouse Sucks"

When I went inside the store to pick up my food the young girl that was working on the sandwich said that they were very busy at the moment but she was the only one working and the other workers were sitting around not doing anything. After I received my food I ate it in my car and it was extremely cold as if the meats hadn’t been cooked. I was told that they were understaffed by the girl and yet there were about 3-4 other workers not doing anything at all. Horrible experience. They need better workers and different management.

Food was delicious. And service was awesome. Thank you, Shannon for making our dining experience so wonderful!