Firehouse Subs Forest Road

I got a New York steamer for my wife and myself on Valentine’s Day because she loves them. It was the worst sandwich from firehouse ever. The meat was white it made us both sick and when I contacted the company, they passed it on to management and then nothing. I will never go back to this place again. My wife has now found that McAlister deli makes a sandwich similar to the New York steamer and she is happy to go there instead.

It was nice and clean. The staff was very polite welcoming you as you entered. I picked the Italian today and it was nicely prepared

Ordered a turkey bacon ranch medium sub meal . Asked specifically for no mayo and no ranch because it makes the sub soggy and they made it with mayo no tomato. After the pickup I tried to eat it and could not because it was so mushy and full of mayo and the meat was scarce. I won't be eating here again. This is the second time I have eaten subs from her and had mushy subs. The price is ridiculous for what you get as well.

This location is convenient to where we live and we genuinely enjoy the food, however every time we go in we regret our decision because of the service. On our most recent visit, we placed an online order just after 8, with a pick up time of 8:30. We arrived at the pickup time and our food wasn’t ready - no big deal. Our food hadn’t been started yet though and the staff seemed unaware that there were orders to complete. While waiting for our food, the staff proceeded to complain and make fun of customers, specifically those who come in within the last hour of service. We are not ones to complain but this experience needed to be noted as we will not be returning due to it.

Been YEARS since I set foot into a Firehouse because of their prices. Subs still as good as ever, and staff still as friendly too. It was a nice “memory lane” lunch. 🥳 But DANG it’s hard to pay almost $18 for a combo; Lg Steamer w Reg Drink. (it’s not because of the current inflation, post-pandemic supply chain troubles completely - stopped going back in 2018 when my combo went to almost $16)