Firehouse Subs Camden

My brisket sandwich was ice cold with congealed fat on stringy pieces of meat. The barbeque sauce was ice cold and chunky, even the cheese was hard around the edges. I was just waiting to be ill as the sandwich was that bad. I took two bites, from my large, $32.42, sandwich and gave the rest to the dog. Do not go to this restaurant, go to Jersey Mike's. At least they seem to care, after all they warm up your food...and before you ask, yes I asked for it to be warm and toasty. I received over priced fat, covered with ice cold sauce, and hard cheese. I am so disappointed...and still hungry.

While waiting to order my food I watched the cashier yawn in the customer in front of mine’s face multiple times, once I walked up she continued to yawn in mine as well. While taking my order she asked for my name and how to spell it (as you can see my very common name) to which she misspelled it. She also did not give me the cup for my drink. I ordered food at 1:55 pm. I did not receive my food until 2:25 pm. Once I got my order, it was missing my side so they had to prepare that as well. 35 minutes for a sandwich with some fries, bad customer service, and the food was less than average. Multiple customers approached me asking if mine was taking as long as theirs. It’s a sandwich shop, not a sit in restaurant. Will not return.

I don’t know why this is labeled as fast food because I waited an hour for an online order that said it would be ready by a designated time. That time came and went and before I knew it it had been an hour. I waited so long I even had to buy a drink to quench my thirst of the hour I waited. The employees acted like you were bothering them when you asked for an update on their order. Let’s just say I will be praying for them tonight! Do not go unless you want a day long dinning experience!!

Great Firehouse experience. Love the new fries!

I am writing to express my disappointment with a recent visit. The staff appeared disorganized and inefficient, which was evident in the lack of progress and attention to the waiting customers in the lobby. The delay in informing us about the broken bread warmer and the unavailability of large cups was inconvenient. Furthermore, the soda machine was in poor condition, with a noticeable foul odor, sticky surfaces, and malfunctioning drink options. The machine sprayed neon orange drink mix, nearly hitting us. The wait time for two subs exceeded 30 minutes, and the sound of metal being microwaved was concerning. Given the cost, I expected a significantly better experience.