Firehouse Subs Academy

What a difference! I’ve eaten here before, and the multi-color haired, young staff members were awful, rude, and the sandwich was so-so. They have a completely different staff now, and they were friendly, fast, and the sub was great! Nice work!

Firehouse Subs never disappoints. I usually get the Hook & Ladder and it’s always very good, with tons of customization options. The staff is super friendly, the quality is solid, and the service is consistent every time I’ve been. I’ve gone more than once and it’s been great each visit.

I came in for an online order just now. They’re clearly understaffed and busy as all get out. But the stress is clearly showing on the folks here. Girl in the glasses behind the counter is verbally berating the guy working with her while they’re preparing subs. Atmosphere here is a lil wild, but I’ve never had issues with the food.

Never eating at this place again, we all got food poisoning from a sub!!! My son was hospitalized for 2 days so my husband decided to go and get carry out from this place, we all shared the same sub and we were so sick vomiting all night the only person who was on IV fluids was my son and nausea medicine so a least his little body recovered quickly. Never again the staff apparently don’t wash hands here or check food dates!!!!

I was very unsatisfied with my visit today. I placed an online order and showed up shortly before it was ready. While waiting the 2 girls working jokes with the male employee leaving that he wanted to take a sandwich from my order (I know it was mine because she listed the 3 sandwiches available as the 3 sandwiches I ordered..) he then took one and left as they giggled. A few minutes later (after remaking that sandwich) my order was ready. And although I’ve always been satisfied in the past with the sandwiches received the tomatoes on my son’s sandwich were brown and awful looking. I can’t understand why they would use tomatoes that are clearly no longer any good. So that paired with the below average service is very disappointing and next time I think I’ll just head to Subway.