FedEx Ground

Do not count on receiving must have items on the weekend. Today is Sat the 20th of Sept. We were to have a new hydraulic pump delivered that is desperately needed. They updated tracking saying we were closed at 14:09. We checked surveillance cameras. They lied. No one from FedEx tried to deliver a damn thing. FedEx in Twinsburg, OH is staffed with a bunch of damn liars. Find alternative shipping solutions when your business needs on time deliveries!!! Mail/package room has 24hr access. You can see that UPS dropped off their packages in mail room. We were in whse repairing equipment, waiting for pump!!! Zero stars if we could!! And lot pictures at 14:08:50 and 14:09:00 No FedEx truck here! And Sunday 10:46 to 10:50 no truck! 2 days of waiting!! And on 3rd day, this is what they deliver, dam

I’ve had ongoing issues with this location since moving to NE Ohio. Most of the time packages are delivered to the wrong address and our apartment number is ignored, even when delivery instructions are included. It got so bad that I eventually canceled my Chewy subscription because items kept being misdelivered. Despite trying to avoid this carrier, our new bed frame was shipped through this location. We intentionally scheduled delivery for Saturday so my husband would be home. When we saw it marked “out for delivery,” we even tore down our old bed frame to prepare. At 10:37 AM we received a notification that a delivery was attempted but no one was home. We were home and waiting. Even the neighbor at the address they usually misdeliver to was home and aware we were expecting the package.

Place sucks delivering and over the phone !!!! I seen this delivery driver twice and tried to inform him that my package wasn’t delivered and there was a 204 in my building, and after he says he couldn’t find it, but it still makes no sense because you could have still not been a moron and just took it to the leasing office not that it back to Fedex!!!! he assured me it would be put back on the truck for delivery!!! but it never came!!!! I even called to inform them over the phone gave them the tracking my email and they still returned my package to the sender !!! Don’t use fedex !!!

FedEx Corporate needs to investigate this facility. Packages do not get delivered the day the tracking states. One tries to get an answer as to why it was not delivered and you end up speaking with a call center in the Philippines with an agent who is not an employee of FedEx. They refuse to give out the phone number to the Twinsburg sorting facility. I had scheduled workers to be at my house on the 20th to install what was to be delivered on the 19th. Needless to say there was nothing to install. Waste of money and time. We'll see if it gets delivered today. All items are scanned multiple times so there is a tracking history of where the product is. Tell me management, why were my items on a truck for delivery yesterday yet it was never delivered?

I had a couple of deliveries for my new business. Both times FedEx has said they can't find the address or it is undeliverable. Not sure how that's possible with a quick google search and no one else has had any issues getting to the business. On one of them, the delivery driver or someone in FedEx decided to look up an old address and drop it off there. Not sure who authorized that but it was a dumb decision. If I could give zero stars, I would.