El Quetzal Restaurant

When I first got there it was packed and people were so close to each other you can barely pull a chair out. The service was horrible. The food was not that great. But that wasn’t even the worse part. Unfortunately, when we got to the end of our meal, we see a bug on the wall. As I look closer, it’s a baby roach 🤢. It was getting closer to my 4 year old son and my mother quickly kills it! We flag the waitress who we haven’t seen since she took our order. She comes to our table and I tell her what happened. She said, in Spanish but I will translate, “ Oh thank you for doing that, yeah we have put roach poisoning and they have been acting crazy.” Very nonchalant! I was grossed out and sick to my stomach! I will NEVER be coming back here!

My wife is Guatemalan and a viral video on TikTok from influencers @lingandlamb drew us to El Quetzal. We live in Toronto and made it a goal to visit here if we ever came to Connecticut. We were in Guatemala last year and the food, service and atmosphere made us feel like we were back home! We had the Sopa de Mondongo, Sopa de Pata, as well as the Atol de Elote & Horchata. 5 star all around experience! We will 100000% be back!

This is my first time here. IT WILL BE MY LAST!! First the music was annoyingly loud. My friend and I were trying to have a conversation and we could not hear each other. We asked if they could lower the volume and they didn’t. I tried to read the menu but it was in Spanish without translations. Many Spanish restaurants have that on their menu. My friend speaks Spanish who translated it for me. I ordered a Cesar salad with dressing on the side WHICH DID NOT HAPPENED. I sent it back and was given another salad. Ok that happens so no issue. But I order a Cesar salad there were no croutons, no cheese and no bowl. The salad was piled on a flat plate. The salad was falling onto the table while I carefully mixed the dressing in. The cost of the plain salad was $11.00. Expensive for an “imitati

No está bien que cobren propina sin preguntar en un ticket de 25 dólares Mal servicio I got charge tip on a 25 bill Without my consent I told the waitress that’s not right Be aware When you pay with card.

The food was great and authentic!