El Pollo Loco

Terrible service. Ordered drive through asked for a double chicken salad and I asked if instead of the chips I could get a churro instead all I got was a “no” then “ would that be everything” I said yes and at the window I asked for a order of churros.the guy asked if I need something extra and I said yes green salsa please. Paid for my order and the same girl who took my order brought it up to me and said here it go. I checked my order and turned around and asked for green salsa and she walked away so I thought I was getting it then she came back and she said “ you need something else” I said yes a “ fork “. I drive away. My order didn’t had napkins and fork nor the green salsa plus my churros only one of them had the sugar and one was plain.

I went in today to get some of Pollo Locos bomb chicken and I just wanted to give Nate a shout out for this kindness and willingness to help. Truly made the experience memorable. Thanks again brother!

I love El Pollo Loco and probably eat here about four times a month! I really appreciate the keto-friendly options. The girl at the drive-thru was super sweet and bubbly, she greeted me with a smile and made the interaction so pleasant. I do wish they offered more coupons, but overall it was a nice little treat after getting my nails done. I’d definitely recommend this location for their exceptional customer service!

Jenny trying to rush me while I was ordering when I asked for the vitamin water she wasn't clear on if she had it available or not and then she gave me attitude when I asked for a clarification on the vitamin water. Her service sucked but her co worker rebounded at the window, she was nice

Stay away from this location!!! I had a simple order, 1 avocado chicken taco and a burrito. My taco literally had 2 little bites of chicken and no avocado. I also asked for the cilantro dressing and didn’t get that either. $19 for trash