El Pollo Loco

I had the worst experience at this location today. I had placed a mobile order and went through the drive-thru to grab my order as I had my toddlers in the car. At the drive-thru speaker the cashier tells me that I couldn't pickup my order at the window and that I had to come inside. This was not going to be possible as we were experiencing a heat wave and the temps were 100 degrees and I had no shoes on. I approached the window and the cashier just left and did not acknowledge me being parked at the window. I had no other cars behind me and it is not until a car was behind me that she opened the window and told me that she would not hand me my food. I then told her that I would like a refund and that I would not be going inside to get my already paid and prepared food. She then called for

Ordered 10 piece leg n thighs the size of the leg is literally the size of a wing. Pollo Loco, you can do better. What happened to regular size leg?

EPL has become even worse: no more sides separately in cups so now the sides are really small in portion sizes while the prices have gone up a lot, we specifically asked for salsa fresca and roja and NOT avacado and they just dont listen to you, they gave us many avacado cups when we did not ask for it and gave no roja, things keep getting worse here after the pandemic, no more salsa bar, no more choices. just high prices and small portions, so sad

The worst El Pollo Loco location! Avoid at all costs. Yadira, the manager, is very rude. This location is very stingy on sauces! This restaurant is also very dirty. Will never come back.

I’m in town for work, stopped by to get a quick lunch through the drive-thru, salsa has mold/fungus on it. 🤢🤮