El Pollo Loco

I’ve tried giving this location multiple chances as it’s not always bad but between them always forgetting food items or giving me essentially what’s scraps in my burrito i’m tired. I ordered the classic chicken burrito which is what I usually get for lunch during work time, I head back to my office to sit down and try and eat what I thought would be a normal burrito and first bite i get a mouthful of old, burnt, and tough chicken.. I don’t like wasting food so I just pick out the dry tough chicken and move on, I bite the burrito again and another mouthful of dry old chicken.. I tried my best to eat the burrito as i don’t like wasting food but i could barely get through half of the burrito without picking out inedible, tough, dry, old chicken. Super disappointed. I used to work at a resta

Usually, when someone orders the soup, it comes with sides. But he didn't give me anything such as tortilla strips, lime or lemon, cheese (package), or etc. Visit: 24 dec 25 @ 4:04 pm Serve ID ending: 1811

I’m really disappointed with this location. After a long, hard day of work, the last thing I want is to get home and realize items from my order are missing — and this has happened more than once. It’s frustrating to pay for food you don’t receive, especially when a fast food salads cost more then 15$ On top of that, the service is very slow, even when it’s not that busy. If the wait is long, at the very least the order should be correct. Missing items should not be a regular issue. I expect better accuracy and faster service. Until that improves, I won’t be coming back.

Real good chicken. Beans are good, but the rice is very dry. The inside of the place was empty, and passable in terms of cleanliness and decor. Service was great, there's even a bell you can ring by the door. Very professional and speedy. The chicken was great, not dry and very tasty.

Great service!