El Pollo Loco

Jocelyn who works the drive thru window was so sweet, attentive,helpful, and kept asking me if there was anything else I needed. It’s very rare now to receive such exceptional service from the younger generation. Thank you for a great experience and delicious food!

Guy who might be manager (if he is, they really do just promote/hire ANYBODY) has some type of inferiority complex or something. This individual always seems to have an issue when my partner goes and picks up her mobile order. Is rude to her and has even cut off other employees who are talking to us on the intercom to interact rudely with her. Its embarrassing on his part, being that rude displays poor character and customer service. We are literal strangers, not asking for special treatment, just hand the food over and take payment and be respectful. Im sorry you dont like your job dude, I wish you well in life. We kept giving this location a chance cause its a 5min drive, but the extra few min to the long beach location is well worth the drive.

It's closed for renovations placed a mobile order and was able to pay and got there to see it's closed till next week. Why do they even let you pay if it's closed?

Not sure how they get this "wrong"--crazy dry "double chicken" avocado salad, maybe a tablespoon of pico de gallo (low supply?), 3 slices of avocado (yum). The dressing helped. Maybe 5:15 on a Saturday is a bad time to get fresh chicken. I don't get it. So many better options nearby. On to the dance show at LAHS...

This is the second time I went to this location ordered a 4 piece “ALL DARK” chicken with 2 sides and the second time when I got home there was white meat instead of all dark! Make sure you open and check everything before leaving this for lace they clearly can’t get a simple order correct.