El Pollo Loco

Bro, I always appreciate service. It makes me happy that in LA there are still many places where I can find real service. El Pollo Loco on Vine and Fountain Ave. Is lucky to have an employee like Oscar L. Today, I came to get a quesadilla and a soda and I could see what a great attitude, enthusiasm and passion he has for his job. He was at the cash register greeting people loud and thanking they for having eaten at the restaurant. It’s amazing to know there are still great employees who love people in LA.

Good food and they so far always (maybe 6 times) get the orders right in the kitchen. But the front counter service often comes with a lack of attentiveness and sometimes an attitude. I always list what salsas I want and eliminate the ones I don’t, and they almost never have paid attention to that on pickup orders, even though it’s all listed right on the receipt. One time, I almost walked out without my drink because the guy didn’t hand it to me, then he gave me a regular when I paid for a large, and then acted like I was giving him a hard time when he should’ve at least been a little apologetic for all the lack of attention to my order. Update: almost forgot to ask for my drink again. Not so much as an apology for not paying attention to my order. They also still aren’t paying attenti

One of the dirtiest restaurants I've been in. Roadside shacks tend to cleaner. If you like extra slow service so you can admire the squalor boy oh boy this is the spot for you.I waited 24 minutes for a BRC (3 ingredient burrito). It kind of made my stomach a bit bubbly and you know what I should have known better and walked right out when I saw the state of this place. There tend to be somewhat agitated homeless people hanging around in front or inside of this establishment, listen if I ate here everyday I'd be upset too.

The food was really bad. We have tried this food few times before. This was the worst. Chickens were smelly and salad had no taste and rice was awful. I don’t recommend this place. We made a mistake.

Despite the bad reviews, I made a visit here on my lunch break yesterday and it WAS DELICIOUS! they were very professional, prompt, and friendly. Nowadays, it's hard to control outside atmosphere but inside? A nice chill vibe ‼️