Einstein Bros. Bagels

This has to be the worst Einstein bagels I have ever been to. It is consistently inefficient and disrespectful of their customer’s time in their drive-thru. Every single time I come to this Einstein, I go through the drive-thru expecting an efficient experience and every single time I get everything but that. Today, in a hurry, I decided to place an order online. When I got to the drive-thru speaker, 10 minutes later, I let them know that I was there to pick up an online order. She told me that she would see me at the window. When I got to the window, mind you an additional 10 minutes later, I sat there for five minutes before anyone even came to the window to address me. When she finally opened up the window, she read to me an incorrect order. I reminded her that I was the online order a

⭐️⭐️⭐️☆☆ The bagel itself? Fantastic. Perfectly toasted, cream cheese smooth, salmon fresher than my Wi-Fi signal. BUT—Einstein Bros, why do you send me into battle with this sandwich unarmed? No knife, no spreader, nothing. Just me, my bare hands, and a dream. Trying to eat this was like performing open-heart surgery with chopsticks. The onions slid out like they were running for freedom, the salmon tried to take a dive, and the bagel crust? Stronger than my willpower. Love y’all, but please—throw a plastic knife in the bag. I’m not asking for fine cutlery, just a fighting chance. P.S. Drive-thru wait time was fabulous today. As a frequent patron who normally sits at the window for a long time…go new General Manager—she was crushing it, even with the line wrapped around the building!

I’m no expert baker, but the bagels here are undercooked or something. They’re always very dense unlike the bagels at the Atlanta locations I sometimes visit. See attached pictures. The darker one came from Atlanta, always light, fluffy, and crunchy when toasted.

I went through the drive-thru today, and the woman who took my order (I wish I had gotten her name) was an absolute delight. The moment her voice came through the intercom, you could hear the smile in her tone. She was warm, considerate, genuinely polite, and—most noticeably—truly happy. Experiences like that have become incredibly rare, and it made such a difference. When someone like her is one of the first people you interact with in your day, it matters. A positive, uplifting attitude sets the tone, and she did exactly that. I hope she knows how much her kindness and cheerful energy were appreciated.

When you get a veggie sandwich you expect fresh veggies not withered greens or discolored cucumbers and onions. I purchased two of the veggie sandwiches and when I returned the one I didn't touch they excepted with my receipt and said that one had no problems. The cashier who had grey hair had much more respect about the matter than her manager. The manager never apologized for the inconvenience of having to come back to return unacceptable sandwiches. Then she had an attitude the entire time but allowed me to exchange the sandwiches for another. She took my phone and looked at my phone like she couldn't see the rotten veggies. I would have let it all go but when my daughter bit into her sandwich she bites and pulls a long BLONDE hair! Now that's ridiculous!! !! So no one saw the rotten