East Point Library

This is an excellent library. Resources for children, various programs for the community, meeting rooms, computers. The staff is friendly and professional. The place is clean, well managed, and safe.

Security is weird and follows you around. Staff is rude and unfriendly. Twice out of the three times I came here I had a negative experience, I’ll never return.

The most inhospitable library I’ve ever been to in the metro area. They have large areas that sit empty but they will not let anyone occupy them. I’ve been twice and have been asked to move to a crowded space in the middle of the library that is dirty with crumbs all over the table and full of other patrons sitting almost shoulder to shoulder while they have multiple empty spaces blocked off. Not a good place to read, study, or visit.

I came today to get a library card. This is my first time at the library in so long. The lady at the front desk w/ a small gray Afro was so rude immediately during our first encounter. At first I brushed it off but then she continued to be abrasive. It was so bad I left & never intend on coming here ever again. The library is supposed to be a welcoming atmosphere. In this current time, everything is digital & it should always be a welcoming experience being that these same books can be purchased off Amazon or audible. Never experienced such HORRIBLE customer service! How are you that rude early in the morning?

Delvin has great customer service skills and a great attitude. Keep up the good work.