Dutch Bros Coffee

This morning I drove from Salinas to the Soledad location and went through the drive-thru to order a kids green apple smoothie with popping pearls for my son. Typically, when ordering this drink, baristas will put it in a small cup so it can have a lid with a wider mouthpiece, making it possible to actually drink the pearls. Today, the drink was handed to me in a kids cup with popping pearls and no straw, which makes it impossible for a child to drink. I politely asked if it could be put into a small cup. Instead of listening or asking for clarification, the barista became argumentative and dismissive, repeatedly saying “this is a kids size” without allowing me to explain the issue. I unfortunately did not catch the barista’s name. Even after it was clear that a straw would be needed, I

I typically don’t write reviews, but I feel compelled to address an uncomfortable situation I’ve experienced at this location. On several visits, I have encountered a young lady named Sofia who consistently makes me feel rushed and uneasy. Her facial expressions and demeanor create an atmosphere that detracts from my experience. I wanted to bring this matter to your attention in hopes that it can be resolved, as it has become an ongoing issue for me.

I got a single large coffee around 4:00 p.m. and not only was my drink really watery and bitter, but the kid who took my order had his phone playing music which made it difficult for us to hear each other when he came to my window. I had to repeat my order twice, and then when I got to the drive-thru window it took quite a bit for my drink to be prepared because the staff were messing around and laughing inside. It's nice to see that they are a happy workforce, but you got to be able to balance doing the job with socializing.

Oat milk Coffee - tasty. Efficient, expert staff. Quick and specific at the delivery counter. Loving the flavour and aroma that lingers for long..

I've been here multiple times and I always notice that even though I order the same thing the price is always different and they don't always show me if I want to tip. On my visit today 02/12/26 I did the math and on the app what I ordered was supposed to come out to 22 dollars flat however with a 10% tip it came out to 24 dollars with a few cents and it was a penny away from what I was charged so I believe the baristas are charging tips without asking people. I will start asking for receipts because I never receive them.