Dutch Bros Coffee

The point of order ahead on the app is to have your order ready when you arrive. We ordered before Tangerine road. When we arrived, we waited behind 2 other groups at the windows, cars pulling behind us went to the drive thru. All of them got their orders before us. The girl said they fill orders in the order they are taken. We tried to explain we ordered 5 miles down the road, about 8 minutes before we pulled in. She kept repeating the same thing. So why order ahead on the app? And why was the girl just making excuses, not listening to us say we ordered before all those people, including the people who pulled into the drive thru, while we waited in line at the window. Bad customer service and bad app.

My husband told the staff we needed to look at the menu as we had 2 people with us that needed specialized orders. I was sitting outside at the table deciding what to order. It had been 5 min since we told staff give us a few. I walked up and they said sorry were closed. I pointed out the 5 cars that had not even order yet and she said sorry. I have an autistic child who CANNOT have caffein but wanted a grasshopper. The other person was a first time dutcher. The staff should have told us when we arrived that The order needed to be placed now as they were closing in 5 minutes.

Every employee is always so nice & smiling. It's a busier location but we never have to wait long. We come here at least once a week. It's a treat.

I love my Dutch Bros. You all are great and ALWAYS go above and beyond. You never fail to put a smile on my face and you All show great love and respect to your customers. I love to my Marana team. You make my day everytime I see you. You made my hubby smile with the birthday wishes and birthday cup🎊🎉🥳

Our familia ❤s Dutch Bros! My dad orders a sugar free (breve) hot hazelnut mocha truffle w soft top. Me and my mom get the same..something seasonal, hot or iced! A favorite is the sugar & spice, golden eagle or salted caramel. The 10 & Cortero location are WONDERFUL & always so cheerful!! Highly recommend DB and CAN'T wait for the Sandario & Marana location to open🙆‍♀️🤸‍♀️