Dutch Bros Coffee

We are (or were) very regular customers who will now drive across town or into Wichita for other options after receiving drinks on three consecutive visits that were more water than drink and were separated. When asked why the drinks were that way, we were told that’s “just the sugar free option” and then encouraged to go somewhere else if we didn’t like it. We were surprised to be treated so rudely after how often we visit that location. Rest assured, with Scooter’s, Ziggy’s and soon 7Brew as other options - we will be glad to accept your recommendation.

We come to this Dutch Bros whenever we come to Derby for a shopping day. They have always been so friendly, quick, and happy to help answer any questions we had. Until today. Today the girl at the window(very sweet and friendly) seemed to be in training, and when I asked a question about the DB app that I’ve never used before, she turned to ask the girl training her. Instead of helping answer questions- she took over the window service and quickly cut me off as I was repeating my question. Told me to order first, scan later. That wasn’t my question, which I tried explaining again. She again cut me off, spoke over me, and told me to tell her our order. Which really depended on the question I was trying to ask. I understand mid-day rush, and trying to be quick and efficient. What I don’t und

Lots of drinks to choose from, including zero sugar options, and consistently fast and friendly service. To avoid the drive-thru line, you can order ahead in the app and pick up your order at the walk-up window, which is on the opposite side of the store as the drive-up window, or you can stay in your car, wait in the line of cars (which is usually long), and pick it up at the drive-thru window. There's no way to order at a drive-thru kiosk like most drive-thru places ... they either have a person outside who takes your order while you're in the drive-thru line or, if it's too cold outside, there's no one outside taking orders, so you place your order at the drive-up window, which will cause you & the people behind you to wait longer & cause a long drive-thru line. Do yourself & everyon

Got the decaf oat milk lavendar latte. Perfect for a warming drink as the weather cools down. Staff were friendly and wait was tolerable ;) Delicious. Will make my regular drive thru coffee stop!

The Derby Dutch Bros, just south of 63rd on Rock. A coffee and beverage stop with a strange and limited setup at its kiosk. No real menu board with the full selection of drinks, no drive thru speaker to take orders and get the line moving, and I still don’t know if they have any other size but medium because they don’t ask and just give you the size they choose by default. The high energy push of spunk in the service might work better if Dutch Bros were a more efficient business. The saving grace of this place is that the drinks are good and this location is isolated from other businesses making it the most accessible of any shop of its kind in the area. I could recommend a visit for a high quality drink if you can deal with the several annoyances of ordering.