Dunkin'

So I order a frozen caramel coffee with whipped cream. They added 3 pumps of caramel, cream but no whipped cream. And for my mother which was with me she ordered an iced americano with cold foam and they forgot her cold foam twice. Now I would understand if it was a busy day but it was not there was one other customer and it was 12:54 pm on a Monday.

They are really nice and have great service here! If the hiring manager sees this Nicolette Ray Is really trying to get a job here by the way! But that’s not the reason for the good ranking the good ranking is because of genuine good service haha

Im a somewhat regular here and everytime the staff is incredibly sweet and efficient in getting my order to me correct and timely!! They make the best oatmilk and hazelnut iced coffee & brown sugar espressos. They also do a great job of making sure the donuts are fresh I've never gotten an overly stale one as I have at Sheetz and other dunkins. Thank you so much guys!! 💕 ☕ also PSA: I've never had any problems and I feel a lot of the people claiming they are rude just don't know how to properly communicate or take a neutral tone as negative which is a personal problem. As someone from Lancaster you guys (York Yankees) expect too much of a performance for not even treating employees like humans. Treat others as you'd like to be treated!! Or lower your expectations lol.

For a place selling an overpriced cup of coffee you may want to be a little kinder to your patrons. We chose to leave our merchandise behind due to the unbelievable rudeness we received in the drive through. Train your staff!!! I didn’t expect to be dealing with the best and brightest, but seriously, you can’t take a coffee order without being rude?! Do you think it’s unreasonable to have some extra questions when your menu is in pieces on the ground? Were you in some kind of rush being we were the only car in the drive through? FFS good help isn’t that hard to find and I’d be looking if she was on my staff.

I go here because I like there coffee and for the most part the staff is friendly. The main reason is my dogs get excited to go and get a pup cups. However the last 2 days the same girl refuses to give them one. I order at the windows and am willing to pay for one. I'll just go to the other queen street location and pay for them there