Dunkin'

Absolutely Unacceptable Rude Aggressive and Incompetent Employee (December 27, 1:40pm to 2:40 PM) This was one of the worst customer service experiences I have had at any Dunkin. I walked in when there were no customers waiting. As I tried to place my order, the employee immediately started rushing me, cutting me off mid sentence, and not listening at all, even though there was absolutely no line. Instead of letting me finish my order like a normal customer, he just started making whatever he thought I said. I asked for a mango refresher with lemonade and cold foam, and he made it wrong with oat milk instead of lemonade. His mistake. I let it slide. Then came the latte. Again, he refused to let me finish speaking and started making it with regular milk. I stopped him and clearly told

This morning, the crew at this establishment, despite having a predominantly female workforce, was extremely unprofessional. They seemed more preoccupied with their own conversations than with assisting me in placing my order. They frequently interrupted me while I was trying to communicate, speaking in their own language and making mistakes in my order. For instance, they asked me where I was from or why I had a coat on at 8 a.m. in 35 degrees, implying that it wasn’t cold outside for them I guess. When I replied that it was, they started giggling and speaking in their language. I’m not sure who owns this establishment, but they urgently need to address these issues before they reach corporate headquarters.

I work in the building so I am here often. Location is small and can get super packed so if you are in a hurry and short tempered, consider another location. But the people are so, so nice. Yes, I’ve witnessed a messed up order or two, but they will fix it for you with a smile. Most employees seem to be hardworking decent people just trying to do their job and definitely don’t deserve rude attitude from customers who have never worked a service job in their life.

The food gets 3 stars because I have no idea what quality donut I would have received. The staff pay no attention to a queue, or prefer not to serve women, or just can’t be bothered. Either way, I won’t be back to give them another chance to ignore me.

I have never met such a friendly Dunkin staff like this one! I was instantly greeted the moment I walked in the store & was pleasant throughout the whole experience! Such nice people and you can tell that this place gets taken care of! Good to know there’s still friendly people out there even during the morning rush hour