Dunkin'

Asked for the two wicked drinks, the matcha was unmixed— asked it to be fixed and they took my drink back after I had a mouth full of powder from it and gave me back a drink still with unmixed powder. I do not think taking someone's drink, straw and all after they have already taken a drink from put it in a mixer again is after not making it correct is allowed under food safety laws. The refresher got rung up as a srawberry refresher with blueberry and sparkling water and I'm still unsure if I got the wicked refresher. This was my second time coming to duncan this year, i only went back because I tried the wicked matcha at a different location and it was phenomenal. As I write this all i can taste is matcha powder in my mouth. Very disappointed and will not be looking forward to going

I’ve had three bad experiences back to back here and all management said to me after I filled out a customer service complaint was they could give me a one free donut… First bad experience my boyfriend’s refresher wasn’t mixed with any water, it was all juice base. That means it was incredibly tart and strong and not easily fixable when you’re ordering through the app and you’re out and about. The second bad experience, my bagel I requested egg off through the app had egg on it and we were missing a donut. We drove back through and told them they needed to fix it and they did, but there was a lot of attitude given by the older female who is frequently on drive through. The last time was the most obnoxious and why I filled out a complaint through the company in store…yes that’s how long I w

I asked what cake donuts they have and ordered 3 of each, total of 6. Failed to check and ensure I got the correct order, but when I got home I had 4 glazed yeast donuts and 2 glazed yeast other. No cake and not even 3 of each wrong donut.

Great experience. The interior was clean and kept. The food was your standard, Dunkin Donuts. The coffee latte i got was prepared. (There was a small mistake, and it was rectified properly. They remade my drink with no issues at all). We were late to the party, we visited around 1130am on a Sunday, so naturally there were only about 8 donut varieties. But I'm sure if we would have been 4 hours earlier, the racks would have been full of their whole inventory. Nevertheless, great experience and will be coming back. 👍🏻

Ordered two coffees asked if they were hot. Received two ice coffees and they manager said I asked for ice not hot and refused to make my order right. Plus the coffee taste burnt and old