Dunkin'

Westfield, MA · Coffee shop

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Westfield
#46
of 88 restaurants
City Percentile
35%
rating percentile

Dunkin' is a restaurant located in Westfield, MA. It is one of 88 restaurants listed in Westfield. Its 4.1-star rating is slightly below the Westfield city average of 4.2 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Saturday5 AM–7 PM

Customer Reviews

★★★★★ 5.0 dawn jackson · Mar 2026

Wow!!!! I am definitely pleased with the service I received today. The worker, can’t tell they’re a boy or a girl, and with a plethora of facial piercings, is A SWEETHEART!!! Made my day to say the least.

★★★☆☆ 3.0 Dennis Barlow · Feb 2026

We go there or four times a week to this location and dine in. I don't know if the hot sandwiches have a design amount of time they should be cooked if they do there not doing it. 90% of the time our wraps or sandwiches are cold. Please cook longer.

★★★★★ 5.0 Rainbow queen · Dec 2025

I feel like that today.Duncan really did a good job.I just don't think that mentioned about our drink orders today.And I think that a half of the staff are just standing about just talking and we can hear them , it's not a good way to keep business going.I think that if they were in the brain or something like that , then I'd be fine , but we can hear them as we're sitting by the window

★☆☆☆☆ 1.0 Sandra Sousa · Sep 2025

I am very dissatisfied with this Dunkin’ location. My orders are frequently incorrect, wait times are consistently long, and the staff often come across as rude or dismissive. I am also concerned about food safety and hygiene practices, as I have observed employees working with their hair down and wearing long acrylic nails while handling food. This does not reflect the sanitation standards I would expect from Dunkin’. Unfortunately, the service here has been so poor that I now drive out of my way to another Dunkin’ location rather than return to this one. I hope management takes action to improve both customer service and food safety practices at this store.

★☆☆☆☆ 1.0 Meghan Mendes · Feb 2025

Just stopped here for lunch. Missing items and got the wrong order. Asked for an everything bagel and got a croissant. Didn’t get my hash browns either. Very disappointing. They also didn’t give me a receipt so I can’t even go back for a refund smh

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.