Dunkin'

Waterbury, CT · Coffee shop

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Waterbury
#216
of 330 restaurants
City Percentile
25%
rating percentile

Dunkin' is a restaurant located in Waterbury, CT. It is one of 330 restaurants listed in Waterbury. Its 3.8-star rating is slightly below the Waterbury city average of 4.2 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Saturday4 AM–8 PM

Customer Reviews

★☆☆☆☆ 1.0 Jeremy Morrissette · Feb 2024

Ordered snacking bacon I just got a clump of all burnt bacon I don't and the guy taking the order seemed annoyed that I was ordering. . I used to like dunkin what the heck happened! And why do they not actually toast the grilled cheese. It's like they just microwaved it. Can't even call it a grilled cheese.

★☆☆☆☆ 1.0 Natasha Inyiekwe · Jan 2025

The (new) manager was very rude! I ordered a sandwich on the mobile app. I choice the option on the app for the croissant to be made to a bagel. I pulled up to the window to get my order and noticed right away it was incorrect. Also, the sandwich was cold ! I went inside and asked for it to be made the way I ordered it. The new manager became upset and slammed my sandwich in the garbage, threw the bagel in the oven and slammed the oven door as well! While making me a new sandwich she was also handling other customers items with aggressive manner. A customer should never have to experience this. Managers should be an example to their employees and NEVER display this type of behavior.

★☆☆☆☆ 1.0 Teresa M. · Feb 2024

The workers here are extremely rude. They will not give you a refund if they do not have the food that you ordered they laugh at you. I will never go at this Dunkin again, and I will make sure to call the manager to tell her of the name of the person that “helped” me.

★☆☆☆☆ 1.0 Christine Feeney · Mar 2022

I have had so many bad experiences at this place, this review is long over due. Today I ordered a coffee on the app. When I got there they hadn't received my order. The girl there insisted I didn't order it there since they hadn't gotten my order. I then went to the dunkin down the road to make sure I didn't order it there accidentally. They didn't have my coffee either so I went home to get my phone so I can prove I ordered it in this store. When I got there and showed her my order history she still wouldn't make my coffee because the order still hadn't come in on their end. The woman she was working with ended up making my coffee but not before arguing with me about it. In between all this the woman that ended up making my coffee was making fun of customers who have complaints about long

★☆☆☆☆ 1.0 Shane Swords · Jun 2023

I ordered 2 sandwiches, 2 coffees, and 1 donut through Uber eats which cost a crazy $35. I get my delivery and half the order is missing. I call the number on the receipt 3 times with no answer. Impossible to do anything to fix my order. The bag has packaging with ONE cup holder.. for an order with two drinks? Bad service.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.