Dunkin'

We go here a lot and finally figured out why there is such a DRASTIC difference in taste of drinks. If the owner (and I assume it’s his wife?) are working they completely skimp on what you put in your drink order- the iced coffee essentially tastes like plain black coffee regardless of how much syrup you add because they don’t add it (being cheap I assume). When they are not there the coffee is PERFECTION and actually tastes good. We have started paying attention to when they are there and just don’t bother paying for colored water.

Not only did you not make the correct order you put more cream cheese on the bagel than there is bagel despite the order saying butter….

I GO TO DUNKIN ALOT. First time I'm going to this Dunkin... was on a trip to Front Royal. The drive through line was way too long, so we went inside. Ordered a few things and we got our order literally in 60 secs or less. The service was great! Good staff. Good work flow. Good vibes. Ok Bye

This location has slipped dramatically. They used to use the neat boxes for donuts but now just jam them in a bag. It doesn’t matter if you order 1 or 4 - they just jam them together and throw them in a bag. Toasted bagels come out cold and barely toasted. And the people who work there are polite but struggle to get orders right. Definitely the low end of the Dunkin chain. Gainesville is a far better location in terms of service and quality:

I paid $10 for a frozen coffee bcuz I wanted espresso added and she added coffee syrup instead and they did not want to redo it instead wanted to give me a refund, which meant I would've returned to work with no coffee and I had to pay another $2.50 for espresso total 12.50 for a Med frozen coffee. I was truly disappointed 😞