Dunkin'

Ladies. This...is not a grilled cheese. No where on gods green earth has a cheese ever been grilled without butter. But let's address the elephant. Its bread.... its not toasted... its not grilled ... its bread. Yall who work there are nice as pie. But I won't be back. Im tired of feeling ripped off from this location at least half my mornings. Its always half made or wrong, or in this case a complete lie.

The staff here literally never knows what they’re doing at any given point and can do better. Especially this morning, it was 2 women on staff they upcharged my sister in law for a drink and made it wrong and then when I went back she said she “ordered it wrong” then repeated the order back to me in a different order but I heard her say caramel.. there’s literally no caramel to be seen in the drink. I checked the prices for the location for the drink she charged her for and it’s still less than what she charged me. She didn’t remake it didn’t refund the dollar difference and didn’t even offer a sorry.. she appeared to be the manager on staff this is disappointing and distasteful just stop coming to this location if you actually want what you order and to be charged right.

DO NOT GO HERE!! They will get your order WRONG I ordered here today and was OVER CHARGED and they got it wrong! I went back and was told I had ordered wrong and they didn’t offer any apology or anything to make it right this is the WORST customer service I’ve experienced. I’ve come here previous times and thought it would be better maybe the barista was new but I’ve come to the conclusion all the baristas at this location are not experienced and need more training!! I wanted a frozen Carmel coffee but instead was given a coffee with no Carmel. My order was supposed to be $5.61 but I was charged a whole dollar extra and I was charged $6.67. I DIDNT EVEN GET A RECEIPT

This is the worst Dunkin I’ve ever been to. Whenever I go there, there’s a problem and they don’t ever wanna fix it. And I always do a mobile order so there’s no miscommunication. I order loaded hashbrowns, and I get a hard scoop of cheese that’s ice cold and when I order brown sugar syrup for my coffee, they give me caramel. And they’re always so rude about it too

Local Dunkin' Donuts owner has taken upon themselves to write up bogus charges on receipts. I requested one large cold brew coffee with no ice and cold foam plus the two Donuts. Yet there's four items on my receipt. I learned from another Dunkin' Donuts a few months back at 12 Mile and Dequindre that it is common practice now if you don't want ice and thus they can't fill up your drink with the ice to reduce dispensing the product, they actually charge you for no ice. I suspect this Dunkin' Donuts is owned by the same person or maybe in the family or something. Because they have it worded differently but last I checked it is a really scandalous way to treat your customers when I'm probably into minority of requesting no ice. The number one reason I am making this post which I rarely bot