Dunkin'

Utica, NY · Coffee shop

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Utica
#168
of 215 restaurants
City Percentile
14%
rating percentile

Dunkin' is a restaurant located in Utica, NY. It is one of 215 restaurants listed in Utica. Its 3.8-star rating is slightly below the Utica city average of 4.4 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Friday4 AM–8 PM

Customer Reviews

★★☆☆☆ 2.0 That Writer · Oct 2025

Came here the other day (10/4/25) looking for the munchkin Halloween bucket, but they were out of munchkins when we asked for it. Came back the next day (10/5/25) and ask for the bucket with munchkins. We were then told they are not for sale while they are openly displayed on the display case. The service is also really slow and they always seem to be backed up. Also got assorted munchkins and they gave us all glaze….If you are wanting a quick breakfast don’t stop here. Really disappointing. Won’t be coming back

★☆☆☆☆ 1.0 Anna D · Jun 2024

Awful! Waited in line for over 10 minutes to be told rudely when I ordered a bagel with bacon n cheese “it's gonna be a long wait” so I decided to get my husband and I just 2 Boston Cream donuts since it was faster and these were the worst Boston Cream donuts we ever saw and tasted !! look at the picture !!this is how their donuts look like ( back had custard coming out , and it’s not their typical style Boston cream donut) and they tasted awful. How can a place this bad still be open?

★☆☆☆☆ 1.0 Augustus · Jan 2026

I go to this dunkin almost every day (not by choice, my coworker wants it) and the amount of time you wait for a simple order even when you order ahead on the app is insane. Today I stood there for probably 10-15 minutes waiting for my drink while my food was done and getting cold. And this wasn't a one off thing. It's just about every god damn time.

★★★★★ 5.0 glenesis · Sep 2022

I got 9ff of I-90 on a cold rainy night to buy coffee. I barely made it to this store before they closed on a Sunday night, but the coffee was fresh and hot and very tasty, staff was sweet like Sunday morning, tho they were ready to close. I am eternally grateful to have gotten this big giant cup of Love! Will eat here again for sure

★☆☆☆☆ 1.0 David · Feb 2025

If I could give zero stars, I would. The service at this Dunkin’ was ridiculously slow, and the staff didn’t acknowledge us at all. I thought using the kiosk would make things faster, but it seemed like they weren’t even checking the orders. When I asked about mine, they just pulled the sticker from the receipt machine like they had never seen it before—meanwhile, there was a huge backlog of stickers, meaning tons of orders were probably being ignored or delayed. Clearly, from all the other bad reviews, this place shouldn’t even be open. It’s completely disorganized and a waste of time.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.