Dunkin'

The last five times ive come my order is either missed up in some kind of way or i am waiting for my food for 10 minutes, even after 3 people have already asked me what i had ordered. It is not that hard to make a coffee and an egg sandwich it should not take that long. Today when i ordered i repeated my order multiple times and it was the most messed up it has ever been.

If I can give service 0 stars I would the lady at the front who handles orders is always joking around with her coworkers she doesn’t even pay attention when you order every time I’ve placed an order it’s always wrong and I know for a fact it’s no one else’s fault because when there’s someone subbing for her my order is correct she always has a nasty attitude towards people and acts like she’s doesn’t want to be there I’ve been here a couple semesters now and it’s always the same case she’s too busy talking with others and distracting them to take down an order properly I’m always asked to repeat my order because she never hears it on the first go.

I ordered one coffee they charged me for two and the made both wrong. The lines are always long and most of the staff is nice there are few that are rude. They burn the bread when they toast it and ate constantly rushing everyone. The mobile orders aren’t in a secure location and they don’t have the same menu options as they do when you stand in line. They often don’t make your order even when you order on Bites, until you get there. If you can go go to campus Starbucks not worth it. They also run out of hash browns and constantly replace them with tater tots forThe cafeteria

The staff are hardworking but this place is strange and operates differently from other stores in the chain. They don’t allow ordering and collecting points through the Dunkin app even though they advertise the App prices on the menu… Seems like a ploy to overcharge students. Shame.

In my experience, the staff are very friendly, and exceptionally quick. Even when the line is super long, you can still get your order in a timely manner. I'm honestly very impressed by their service. In terms of accuracy, I've only had one incorrect order, but it was not a big deal so I didn't raise any issue (iced caffe latte instead of an iced matcha latte, but it was still good). Also, this Dunkin' makes the matcha lattes better than most Dunkin' locations: most don't blend it enough, but either their machine works better than others or they use the right proportions of milk and matcha powder. Either way, it results in a smooth, creamy beverage that is much better than the overly sweet, gritty sediment I've experienced from other locations.