Dunkin'

The ONLY Dunkin in Maine I will not go to. The only thing they are consistent with is being horribly inconsistent. Order the same coffee from them two days in a row and watch how completely different they are, then you’ll receive attitude from employees for asking what’s different lol. Hugh turn over with staff too, think that says a lot about the management.

I went to Dunkin in a great mood to get some breakfast with my family. Tge drive through was very busy so we went into the lobby. There was probably 5 people waiting for orders inside. We stood at the counter for a few mins when our order finally got taken. We sat down to get out of the way & wait for out food & drinks when they called out "boston cream donut" and placed the bag on the counter. No one moved and it was the lady who took my order so I stood up, walked through the people and grabbed my order. That is when the lady working the drive through walked over and yelled "ma'am, you can not grab things over the counter, you could be taking someone else's". I was dumbfounded because her delivery was so rude. Everyone standing there just looked like what the heck just happened.

My issue is more of an app issue, if the store doesn’t have something they can’t refund. Went to pick up my order half of it was there and I was told I was all set. They seemed off put when I asked where my other half of my order was…I was informed they were out of that item so I bought a $9.49 item they generously offered me a $5.67 replacement. Between the app and getting a supplement item that’s worth almost half as much. A service based business I guess I have higher hopes.

Ordered a croissant toasted with butter. Was handed a croissant not toasted and no butter. Just a croissant in a bag. Pretty simple order to not screw up but somehow they still managed to screw it up. I try to bite my tongue when businesses make mistakes but last week I was given a completely different coffee and had to dump it out. Guess I’ll be going to aroma joes down the street from now on.

Always out of stock of strawberry dragonfruit, the lady with pink/purple hair and lashes was so rude when I ask nicely about what other refreshers don't have strawberry dragonfruit. I had my order ready, and since it was out of stock I had to look for something else she was very rushing.