Dunkin'

Honestly on more than one occasion I've had different employees. Be kind of rude here telling me that the donuts are supposed to be hard like literally early in the morning. No the donuts shouldn't be hard. You guys think you're the only people that make donuts and then on top of that someone made my order wrong. I had ordered a chai tea. She gave me a coffee. She got an attitude when I said I was supposed to have a chai tea. She then gave me a watered-down nasty looking version of something. I don't know what it was but it wasn't chai tea and I was scared to drink it because of her attitude

Th is a place is never good okay maybe on a good day. The only reason I even go is because my kiddos like the munchkins. Service is always rude, slow and 8 times out of ten there is a problem. Always seems like there is 10 people working but only two know what’s going on. Five donuts shoved in a bag doesn’t work well.

I came through around 4:30pm (2/26) and ordered two medium drinks, a sandwich, and two wraps. When I pulled up to the window my boyfriend and I could hear this younger lady screaming about how it was ridiculous I ordered food so late. She continued to scream and kept cussing up a storm. I understand that fast food can be stressful at times, but please be mindful when you are near the drive through window, people can hear. Very upsetting for how she acted, super immature.

Ordered an iced coffee and two donuts with my spouse. Undrinkable but huge medium coffee for $4. Tasted like it was made several days ago. I took one sip and had to dump the rest. Donuts were okay. Only able to order inside at the kiosk, which didn't even list each of the few donut flavors that were in the case. Crew attending to drive-thru, but not walk-ins. The inside of this store is bleak. But after making you enter your own order and handle your own checkout they still had a tip jar waiting. I won't be back. I could have gone to Bent Tree in Kent and gotten an amazing coffee with good service. Just wanted a donut, so we went to Dunkin instead. I won't repeat that mistake.

Absolutely horrible customer service. They move so slow and the results you get at the window are atrocious. The employees are rude time and time again. It must be a standard in order to work at that location as all employees have the same attitude towards customers. They try to rush you at the speaker just for you to wait 10-15 minutes to get up to the window to receive over sugared, unregulated coffee and stale donuts missing half of the icing and sprinkles. They “end” their holiday drink menu the day after the holiday despite actually still having the syrups to make the drinks. These employees would put a sloth to shame with how slow and incompetent they are. Absolutely the worst Dunkin in Ohio, if not the universe. I’d love to hear back from management regarding their despicable establ