Dunkin'

Was there during non busy hour and took the staff 5 minutes to come to the register. I had a physical coupon from Dunkin and they were unable to scan it. They said that is a known issue, but rather to honor the coupon, they just said sorry. The shelves for the donuts, bagels and muffins were half empty, this store is not what it's used to be and management needs to up their game. Update: Was there in the afternoon, one person handling both the register and drive thru. She is doing her best and is very polite, I don't have to wait too long, but can't imagine if it is busy. Anyway, the donuts not as fresh probably have been on the rack for a while. If you want fresher donuts, this is not the place to go.

They don't let anyone in the store. We waited in the drive through for 25 minutes. The purchase was for my sister so we had to wait. At the drive through the worker kept forgetting our order. We had to repeat 2 Jelly donuts, 2 cream filled and 2 apple fritters 4 times. When we were paying the same woman again asked what donuts we ordered. The price seemed high. She said the apple fritters were expensive. We asked for the receipt. When we got to my sister's nursing home we noticed she charged us for 7 donuts and 2 apple fritters. We only bought 4 donuts and 2 apple fritters. I tried to call but this store didn't answer the phone. I will do there survey and will explain all this.

It must be opposite day at Dunkin Donuts South Pasadena location. This is what you get when you order a well done toasted bagel with cream cheese. Barely toasted, very little cream cheese.

I haven’t always had the best experience with this specific Dunkin’ location, but thanks to employee Tarsha, I will definitely be back. I try to make a point to acknowledge hard working employees who go out of their way to treat customers with kindness no matter how stressful their job is. Thank you, Tarsha for the great customer service and for making me exactly what I ordered. I will be back.

Told them about my food allergy, they ignored me. Is this a brand-wide issue with Dunkin? When are you guys going to stop trying to kill me? Went to Burger King after getting my money back. They listen, get my order right the first time, and I get 2x the food for 1/2 the price. You couldn’t pay me to go back to Dunkin’ EVER again.