Dunkin'

This morning, I had a disappointing experience. They need to do better with training starting with the mgr. Today, I told the clerk I wanted to used my points and at the end she charged the bill to acct (I’d just added funds so it was that screen). The right thing would have been to perhaps advise “you are on the wrong screen” for points or “Did you pick your rewards already”. The manager notices, I was not happy and automatically approaches the counter and starts by blaming me “Is the customer responsibility to handle points” “we don’t know how many points you have and on and on. Even if it was true, I told her “she could have advice or offer guidance” she followed by giving an excuse “she doesn’t know” and finalized by walking away mumbling. Is not too hard to turn the negative experienc

I went inside to order, used the restroom first. Restroom looked like it hadn't been cleaned in a long time. I left without ordering. I haven't seen a stand alone DD so dirty both inside the seating area and the restroom.

Ultra slow drive through , and they ALWAYS get our order wrong. Large ice coffee, lite, 2 sweet and lows, came black, 5 sugars, 2 sweet and lows.

good food quickly but tables were dirty

Very slow here. Like really super slow, I don't think I've been to any other Dunkins and waited this long before. Second time here and same experience even with mobile order I'm waiting long. I rather drive elsewhere for Dunkin.