Dunkin'

Donuts taste too commercialized. Not like years ago when everything was made in store. By that I mean the whole donut made at each location instead of being shipped in and finished at the location. Coffee and drink menu is getting better. Update!!! It really makes me sad when a place that I used to love as a kid has gone downhill so fast!!! The pictures that I just posted were from yesterday when I purchased cream filled donuts. They were in the shape of a valentine. A little swirl of cream and then basically empty. Past the middle of the heart there was NO CREAM!!! days gone by the cream would be gushing out the top!! What happened to quality? Since Dunkin no longer produces donuts at store level anymore the employees have no concept of the way their donuts used to be made. I would pay 10

Absolutely the worst customer service ever!!!! Tried to go through drive-in, thru at 950pm. Said they could only take door dash orders. Very upset. I called to ask why when I was the only one in line that they couldn't take my order!!! I was hung up on by the male who answered the phone!!!! I called back and talked to a female who lied and told me that I wasn't hung up on. I was then told that their system was updating which I don't believe!!!! If that is the case that's a terrible system in place!!!!! You deny a customer purchase. What kind of business practice is that??????? I also tried to go inside earlier but there was a closed sign written that lobby was closed due to being understaffed!!!!! Even though there were two employees!!!!!! I am in there quite often, but no more!!!!! This w

Only got a pumpkin spiced latte, it was delicious but the restaurant itself was dirty with trash all in the floor and 6 employees just standing around talking instead of cleaning. If you have time to lean you have time to clean.

Waited in line for 15mins for 2 bagels and 2 drinks and didn't get the correct drink the bagels I got 2 tops and my wife got 2 bottoms also which were cold and over heard the employees talk as bout spitting in food and was loving all over each other instead of working if I could give 0 stars I would do not recommend

I frequent this dunkin and usually don't have a problem which is why I left 2 stars instead of one. But today I waited around 20 min in the drive thru for the mobile order I had placed. I finally got to the window and they asked what I ordered MULTIPLE times and couldn't find my order. Eventually, they hand me my drink and a bag. The drink was correct but after opening the bag, I realized some of the food was missing. I told the girl at the window and they started making the missing food. In the meantime, I ate one or two hash browns from the bag and opened up the paper surrounding the breakfast sandwich to see if it was correct. It was not. I looked at the bag again and it had someone else's name on it. I held the bag up to the window for the employee and she took the bag back in and gav