Dunkin'

Every time I come in here, the staff is really rude. I'm not talking about little things. They will blatantly say "what do you want" with an attitude and then get super snippy if you forget to tell them whether you'd like your drink hot or cold. I also just spent 15 minutes waiting for one hot latte while they made all of the cold drinks that were ordered after mine. Unfortunately it seems like they're the only dunks in this little area.

Update June 2024: The most egregious unethical business practices have stopped as far as I can tell. Because this location is just so convenient for me I decided to see if things had improved after not ordering for 6 months. As it is right now I'll give this Dunks 3 stars. It still has some issues, most of the staff are good, a few seem to spend more time looking at their phone than helping customers and 10% of the time there is a mistake on your order (rough estimate based on personal experience). It's a dunks, don't expect much, but could be a lot worse. Original Review: I haven't recently had a bad experience with the employees. In fact, when the store is actually open, the M-F morning crew is great at making my order quickly and correctly. I used to order from this location frequent

Horrible service. Waited 25 minutes for a coffee and a sandwich — meanwhile they have employees making coffee for themselves before completing orders for customers. Completely unapologetic as well. Just go to the Dunks on Littleton St by 495 in Westford

I used to go to this location at 500 Groton rd. Westford once or twice a day. There was a girl that was working almost all the hours during the week. She let me know she was leaving. She was over worked and under paid. So she went to another job that would pay her more after talking with you and not getting anywhere. After she left I got coffee the next 6 days. They were all poured out. I even asked for 2 to be remade due to sour tasting milk or no flavoring and they were still terrible. I just started buying pre made ice coffee at the market and haven’t been back till today. It’s the same thing and the two girls that usually work the weekend that can make coffee right weren’t there. I thought it was just me but not mentioning it three other people have brought it up to me that they stoppe

I really hate leaving Bad reviews But unfortunately this place has earned it I was there about 8:00 a.m. there is only one person on the menu board was not lit up Young lady on duty at the time as a consistently badd attitude ( I've ran into her on more than one occasion and I typically try to avoid this dunks)3 other people just walked out due to long wait time. She was dealing with online orders and the line of foot traffic