Dunkin'

This morning I pulled into the drive through and ordered a Large iced Caramel Latte and a Bacon/egg/cheese bagel. I pull up to the window to pay and upon getting my receipt I noticed I was charged for two sandwiches instead of one. A 7$ difference. I mentioned this to the girl at the window showing her how I was accidentally charged for two sandwiches and asked if she could refund me for the second sandwich. To which she replied “sorry I can’t refund that I will be fired, I can give you a donut instead”. How can you not refund me for a mistake that you made?! Doesn’t make any sense. She also was very rude making it seem as if it was my fault she charged me incorrectly. Will never understand how you can refund me for charging me the wrong amount. Such a joke! Won’t be back at this location

I came here just after 5 am the other day to get some donuts. I had to go through the drive thru three separate times (just after 5, around 5:15, and then 5:30) and i was not served until my third time around. when i brought it up to the employee she did not give any apology, all she said was “i’m a human” which i understand but there were only a couple other cars and i know they didn’t get served either because they pulled off and did not go up to the window. If you don’t want to serve people until 5:30 then open at 5:30.

every single time i go to this dunkin i have never been happy with my drink. every single other dunkin i have been to tastes the exact same every time i order, but this specific location has an issue with that. this is one of the only dunkin’s in my area and its disappointing they can’t create the drinks how they are supposed to. they commonly put way too much milk to the point most of the lattes taste like cereal milk.

Worse customer service!!!! We got the 3 cookie butter lattes, which we get all the time but this time they were made wrong. All 3 tasted off and not right. When I called the store the girl said to call the next day and speak to a manager. I called the second day the manager said it’s a different day and nothing can be done about it…. So $20 went to waste and they didn’t do anything to accommodate us. Very unprofessional and poor customer service. WILL NEVER GO BACK TO THIS LOCATION!!!!!!!

Hot and cold coffee drinks are consistently terrible. Management is definitely cutting corners to make more money. I called the Dunkin corporate office and their service is also horrendous. The Dunkin company is 50 years behind Starbucks!