Dunkin'

Today I ordered on the mobile app and went to pick up my 4 large drinks and a dozen donuts at the Shelby Dunkins. When I arrived at the pick up window my order wasn't there. I ordered on the app for the Dunkins in Bellville! I tried to call Bellville Dunkins 3 times but there was no answer. I went back to the Shelby window and explained what I had done...and asked them how I could correct the issue. They said my order was already processed in Bellville but don't worry we will take care of your order here. They did not ask me to pay again and said no worries. This is GREAT customer service and I'd give them 10 stars if I could! We always have a great experience at the Shelby Dunkins with delicious drinks and food! I still felt bad so I bought them a pizza and took it to them....They were

This dunkin was a bit on the way for my travels and I was just hoping for some donuts and coffee. The food was fine but the atmosphere was absolutely horrible. I get that there is a dinner rush, but Allision needs to like stop yelling at her other coworkers and customers. She alone was so rude to customers and her coworkers that she alone should and could manage and enforce an waffle house. I get if you dislike your job, but really consider a new job or a different location. Its a high traffic area and the staff and the customers there so not need to endure any more hostilities. Your donuts and coffee were really good though.

It’s great to finally have a Dunkin’ in Shelby! Great location and the store layout and atmosphere is great. I did think the service was a bit on the slow side, but I’m guessing the staff is still getting everything figured out.

I am seriously done defending this place 😭✌️every single time I go there they either 1) forgot an entire part of my order like today where I ordered 2 drinks and never got the 2nd one but they had closed so I just had to leave after wasting $6, or 2) put absolutely zero syrup in my coffee and give me just straight black coffee with cream when I ordered a latte. I love the drinks when they are actually made correctly but in the 10 times ive been there, ive had problems probably 7 times. I like the people, but if tristen dawson isnt working there's just no point in going in at all. genuinely get better because its so disappointing and disheartening.

0/5 STARS (IF I COULD GIVE ZERO, I WOULD) I don’t know who put Allison in charge of this Dunkin’, but it was a catastrophic mistake. I have never encountered a General Manager with such a blatant, visceral disdain for human life. From the moment I walked in, the "vibe" was toxic. I watched her spend five minutes hovering over a teenage employee, who was clearly trying their best, just to bark insults at them in front of a full lobby of people. It wasn't "coaching"; it was a display of straight up abuse of power. When I finally got to the counter, she didn't even look at me. She just stood there tapping her nails on the register, sighing like my existence was a personal inconvenience to her day.