Dunkin'

I came here because I've given up on the incompetent clowns on Elmira street, but this place is no better. It's one step up from Elmira street because here you have a 50/50 chance of getting your order made correctly. The employees at Elmira street won't even fill your order! They are on another planet over there. But literally every single time I order something online at Keystone there is an issue at pick-up. Usually they don't have the item, but I believe they don't want to actually make food items. They'd rather just pour coffee. Lazy. The person offered me a bagel, instead of the sandwich. I told them to toast it. I guess that is too much work because she didn't bother to toast it. You have management that doesn't make sure items are stocked, and/or employees that say they are out of

Told them I wanted extremely light ice in my drink, they still gave me half a cup of ice in it, I told the girl at the window that it wasn’t light ice and she gives it back to whom ever is making drinks and I hear the girl at the window tell the person making drinks to scoop ice out but not to fill it up more so instead of me getting a Large I basically got a medium. As someone who also works in fast food, i don’t care how bad of a morning I’m having, I’m going to give the person what they paid for. I’ve been going there lately almost everyday after work since I work overnights, not anymore, not until they get better employees.

Placed mobile order, went to store waited 10 minutes inside and they put one of two drinks out, proceeded to wait another 15 minutes and nobody made the other drink they ignored the mobile for the drive thru, one staff member even was making comments about how we were “staring at them” instead of acknowledging us and asking what we were waiting on for about 20 minutes. it took over 30 minutes from when the order was placed to when it was received and on top of that they were out of multiple ingredients. Unacceptable

So I was in the drive through and I ordered a mocha and when I saw "original hot coffee add 2 mocha" on the screen I said that I wanted a mocha again (I didn't say it with a bad attitude or anything I thought she didn't hear me) but after she insisted that I was getting a mocha I decided to just give up and go to the window. Lo and behold I don't receive a mocha. Usually they get my order right but this is quite a bad mess up. I am kind of assuming that they don't train their cashiers properly and maybe the espresso machine was down?

Wake up and smell the coffee? NOT wake up and wait forever while snotty teenagers stand around with 0 urgency. I’d be more sympathetic if my order was delayed due to being busy but no it’s sheer laziness! Management needs to really do a better job I understand this is a low paying position but you still have to work! It’s not hard kiddos if you can’t handle a job like this then you won’t be able to handle a full time professional job