Dunkin'

I am on vacation and I just wanted some dunks. Very disappointed. They tried to send us away without our food. They clearly do not know what they are doing because when we drove up to the window, they asked my friend if she wanted milk or cream in her latte and the whole point of a latte is that it’s made with milk. That is basic knowledge. I explicitly asked for almond milk in my matcha which they put whole milk in. Imagine if I was lactose intolerant. Then you can clearly see on my label that I asked for less ice. In what world is that less ice. If anything that is extra ice. Highly untrained workers, terrible service, and just terrible. I’d give this place negative stars if I could.

I went in at approximately 2:44 PM today 13 March there was one woman sitting down one woman waiting for a hot coffee and one kid in line in front of me who had ordered two donuts. I was standing there for minimum 11 minutes finally they took my order which was a medium coffee and a doughnut. She kinda gave me my coffee with a little bit of attitude And it was like I noticed that Coffee was like cuddling underneath it in a small amount. The second I picked it up. It just spilled all over my sneakers and my pants and my shirt and then I’m like all right so it must just be extra coffee in there get into my car and it is like evidence that there’s a hole in this cup somewhere all over my brand new sneakers all over my pants all over my sweatshirt. I’m just disgusted with the wait time with th

I went there and waited five minutes at the drive-through when I came up to the window. They said I should have waited next time because they’re short staffed maybe let me know that and apologize for my weight and then instead of asking me the dairy I wanted in my drink they just guessed when I’m lactose intolerant terrible service

Oct 1: gave it another chance, consistently the worst DD in Massachusetts, by far. Judging on the other reviews the franchise owner doesn’t care about this one. Updating as there seems to be a totally different crew when I go now, kids with a super nasty attitude who hate their jobs. Simple orders always wrong. Go down the street to GroundSwell and save yourself a massive headache. Thank me later

Saying hello to customers when they come in goes a long way. Cashier might be going through personal stuff but saying "Hi"(with a genuine smile) "what can I get for you today?" "Anything else?" "Do you have the Dunks app, want me to scan the QR? and then pass the bag to the customers hands instead of leaving it next to the register..