Dunkin'

I am a regular here. I love the renovation but! I’m very disappointed with the lack of visibility and safety around the drive-through area. A couple weeks ago early morning around 6:30 AM, while turning through the drive-through bend, my vehicle was damaged by one of the posts that are meant to guide or protect the area. Unfortunately, these posts are a dark, dull color that completely blends into the surroundings—especially in low light. Because they aren’t marked with any caution color such as yellow, white, or even a bright safety pink like Dunkin’s branding, they are extremely hard to see in the dark. As a result, I now have nearly $1,000 worth of damage to my car. For the safety of all customers and their vehicles, these posts should be repainted in a bright, reflective, and highly

This convinced me to buy my own matcha and make it at home. The cup was filled with ice and had very little actual matcha. Not worth it

Had one of the worst experiences here ever. I did a mobile order while leaving a shop in the same plaza, not able to see how long a line would be. It was just a green tea and cranberry juice- nothing crazy. I get in the car and drive over- took roughly 3 minutes. Go through the drive through and pull up to the window to be berated by Jazmine and another female with a ton of facial piercings because I did not give them 5 minutes that they require and to never order from the drive through line again with the most rude and disrespectful tone ever. I tried explaining I didnt but they just kept telling me they needed 5 minute minimum on mobile orders. Mind you no where on the app does that disclaimer populate for rapid pickup. Then they didnt have one of the items I ordered so Amari came overt

Came here to get a dozen donuts to bring home to my family for my grandfather’s birthday. The girl at the speaker was incredibly rude from the start, had an issue with me not being able to pull up closer so she could hear me, despite there being a car 2 inches in front of me. When I placed my order I had prepared exactly what I wanted so I could be efficient, I’ve worked a drive thru before. When she asked if I wanted anything else, I thought she meant donuts so I said no, but I did want a drink. When I added me drink I heard her over the speaker say “I already asked her if she wanted anything else.” Decided to not even get my order, I’d rather go to another location and wait longer for kinder service. I hope management can better train this person, or that this person can learn to be kind

I visit a lot of Dunkin's and the Sun City Center Dunkin is the best. It is a high volume and extremely well run machine. The help is so organized and polite! Regardless of how busy it is , you are in and out of there quickly.