Dunkin'

Nicest Dunkin’ I have ever been to. They don’t make em like this in New York. Large store on the corner with comfortable seating inside and on the patio, in the morning shade. Very busy, very clean location. Would have been quicker if I hadn’t ordered ahead, but the wait was not too bad. App orders are placed on shelves in front of the counter for pick up, which is something that wouldn’t make it New York, either. Coffee hot and fresh, doughnuts delicious. Bathrooms available. Accessible ♿️.

I had a really disappointing experience at this Dunkin’ Donuts. I ordered a latte at the counter specifically so I could request it extra hot instead of ordering through the app. The person taking my order said okay but never passed the instruction to the person making the drink. When I got my latte, it was barely warm. Once she realized the mistake, I took a sip and politely asked if they could reheat it. They refused and said they couldn’t warm it up in the oven. For a place that’s supposed to serve hot coffee, this was really frustrating and showed a lack of attention and customer service. I won’t be coming back here again. A frustrating visit overall ruined start to my day.

I placed my order with a young gentleman cashier. I ordered turkey and white cheddar croissant w/ no egg and hash browns. I was the only person in line, but I could tell the cashier wasn’t fully listening to me. He repeated my order without mentioning the hashbrowns, so I said again that I wanted hashbrowns and he replied “yeah I got that.” When my order came out, I immediately checked my sandwich and it had American cheese, so I let another associate know that the sandwich was supposed to be white cheddar. The original cashier then said to the other associate that I didn’t order white cheddar I said “no cheddar”, which doesn’t make any sense because the sandwich normally comes with American cheese, so why would I say no cheddar? The associate had my sandwich remade with no issues, but I t

Even though the new app did not work as it was supposed to, Frank handled our order with poise and Grace. Being highly frustrated that the app was not functioning, having been updated last week with new and poor features, I tried to maintain my composure. Frank was very kind and patient with us even though the app did not function as advertised. That's okay, we still got our food and drinks, and I come to Dunkin' Donuts every day on work or off work. So I really appreciate good service like today. Thanks a lot Frank, hope to see you again.

Lovely 😊 very nice place and the customer service was very great. The coffee was very delicious and ECO friendly.