Dunkin'

I have been coming to this Dunkin for a while now and over the last few months it has been going down hill with quality and consistency of their products. Today I got a sandwich that had very discolored eggs that had a sour smell to them. I’m not sure how no one noticed this while making the sandwich but this is my last straw and will not be trusting this Dunkin anymore.

Out of all the Dunkin’ locations in Rahway, Linden, Carteret, and Woodbridge, this Port Reading location is unfortunately my least favorite. I usually only stop here if I don’t have another option. The staff hasn’t been very friendly, the service tends to be slow, and there are often order mistakes. On multiple visits, I’ve waited around 10 minutes for a simple order to be completed. The recent renovation looks great and the store itself feels updated, but I think the customer service and order accuracy really need improvement. A more welcoming attitude and faster, more accurate service would make a big difference.

Typically I am not a person to complain, but I find it necessary to bring to light the bad service that I experienced at this location this afternoon . As the child of an immigrant family myself , I am not going to bash the employees lack of understanding of the English language, however, if you work directly with the public, it is imperative to understand the terminology of the items that the company that you work for is serving. Both of the employees that were working this afternoon had limited knowledge of the English language, and it was very frustrating to me to have to repeat my order no less than five times. Nonetheless, and despite having to repeat myself several times, the server still got my order wrong. It was very frustrating. And I had to request twice for the server to redo

The worst experience ever. The staff at afternoon shift have no respect for customers and has worst attitude ever. She said, " she was frustrated as its very busy".We ordered coffee and donuts and kids wanted another donut when she literally started yelling at us and when we confronted about her attitude she started screaming at us and just walked away and another employee started justifying her saying we have a lot of walkin and online orders and we should have ordered fast and refused to tell us their names and said they dont care about reviews do whatever we want.

Slow. Staff barely understands. App orders taking over 15 minutes to fulfill. They prioritize walk ins and will ignore the build up on online app orders. They also make way too many mistakes often and forget to give you donuts when orders ordering other stuff.