Dunkin'

I've been going here for years. I met some key people here and worked here as a youth. The service used to be 5 star all day, every day. There is some kind of influx going on, not sure what it is about, but the service is now about 2 stars. I don't blame the owners, as they were great, from what I remember. I think they are just out of options at this point. I went today and some guy working there was just throwing things around, very loud and almost mocking in his manner. I was in there a couple days ago, saw an on duty officer go in to get his coffee and he was either ignored or not seen... not sure which. I notice they painted the building recently. It is this disheartening shade of grey, almost in honor (as if I could say that) of A.I. or the mechanical enslavement of some neo-human it

I stopped in on 2/13 a gentleman came in to pick up an online order. The staff couldn't locate his order to pick up and he was sure he ordered it. He stated this is Fairport Nine Mile Point Road is it not. A lady working behind the counter calmly and politely explain that it was not, where that location was and said don't worry about we will get the order together for you and it will be ok. Repeat that scenario and you see so much where people would haw wrote that gentleman off and said sorry not here, go to the correct location or taken it as an inconvenience to their day. Instead this employee remained positive and helpful for a mistake any of us could have made. Kudos to her for DOING THE RIGHT THING FOR THE CUSTOMER.

Staff at drive-through needs greeted me to say hello, to say thank you or any other words for that matter… Ordered a sausage, egg and cheese on a plain bagel, drove away to find that it was a croissant…. So they couldn’t even get that right

Pulled up to a closed window and sat there for 7 mins waiting to be acknowledged. At first i understood they were probably super busy and I wasn’t in a rush but it was when one of the workers made a comment about me holding up the line then proceeded to come at me with an attitude. I was super confused because I didn’t even get my order yet. the younger kids are nice but that older woman needs some social training.

Been trying different dunkin’s since my usual one is down for renovations, and tbh I may have to start driving the extra 10 minutes to come to this one every day. My drink had the perfect amount of ice in it, instead of being 80% ice like it usually is (can’t order no ice in the energy drinks) my bagel was actually toasted and the employee at the window was fast and friendly. 10/10 experience, I’d give this dunkin 10 stars if i could. 🤌🏻