Dunkin'

I stopped at this Dunkin' location this morning because it was convenient to a meeting nearby and planned to sit inside and use the WiFi while I worked. Since I'd be using their space, I placed an order through the self-service kiosk (the only ordering option available) for a coffee and took a seat. I don't recall being asked if I needed a receipt, but I didn't receive one. After waiting around 10 minutes, I went up to ask about my order, and this is where things went downhill. The employee at the counter, Maria, responded in a noticeably rude and aggressive manner. She immediately demanded my name, pointed to the line of printed order tickets, and insisted that since mine wasn't there, I must not have ordered. Her tone felt dismissive and condescending. Wanting to confirm, I checked my

Absolutely the worst drive-through experience I’ve ever had at Dunkin’. Our order was completely wrong, and when we politely asked to have it corrected, the employee was dismissive and acted as if we were trying to get free food instead of simply asking for what we paid for. There was no apology and no accountability. In the end, we still did not receive the correct order. This location is a complete waste of money. Save yourself the frustration and go somewhere else.

Refused me my app awarded free donut. They claimed that vanilla long Johns aren’t included, however clearly in the app menu they are listed as a 300 point reward. I get a vanilla long John as my free donut every time, at every location. I went to the next closest Dunkin and asked them and they told me I am correct. Avoid this location.

I gotta say, this is not a reflection on the employees, they were kind people. I saw the drive thru was crowded so I felt it would be better to walk in . There was no one at the front taking order because there was a digital kiosk taking orders instead. The kiosk is not easy to navigate. I like my simple black coffee and an old fashion. I couldn’t find it! There was another customer trying to navigate it before and he left out of frustration. To the managers, the people hate the kiosk. Open a vending machine instead if that’s your best way to manage customers.

My morning dunkin location for my weekend festivities and they always give me good service. Patience and helpful and i never run until long line wait times. My order is always made well too.