Dunkin'

Northampton, MA · Coffee shop

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Northampton
#62
of 97 restaurants
City Percentile
21%
rating percentile

Dunkin' is a restaurant located in Northampton, MA. It is one of 97 restaurants listed in Northampton. Its 4.1-star rating is slightly below the Northampton city average of 4.3 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Saturday4 AM–7 PM

Customer Reviews

★☆☆☆☆ 1.0 Mel Gavazzi · Feb 2026

Whoever the new manager is on Saturdays is EXTREMELY rude and condescending. His employee messed up and when I tried to explain, the manager kept cutting me off, mocking me. At one point he said, "the customer is always right in matters of taste." I never used the customer is always right line, didn't ask for a refund or anything special. He said it like he was high and mighty and on TikTok too much. When I called to ask for a number to call to report his behavior. He mockingly asked for my name, and when I told him he didn't need it he said, "make sure to leave us 5 stars on yelp", and hung up. Been going to this Dunks for 7+ years and they definitely hired someone who should *not* be working in retail. Seems I am not alone as several reviews here discuss the incredibly rude staff, and

★☆☆☆☆ 1.0 Coco Chayotes · Dec 2025

For some reason they never get my orders right especially on the weekend the weekend workers SUCK!! Competence at an all time low . There’s one woman there that does get it right but I guess she’s gone from there which is definitely a step up for her . Also when I’m finished ordering I usually say “that’s it” so there’s really no need to keep asking “is that all” after every item I ask for . Expand your customer service skills pretty please!!! That’s it.

★☆☆☆☆ 1.0 Justin Grzegorzewski · Jan 2026

I have been a regular customer here since they opened at this location. I never felt the need to leave a review until now. I had a simple order. One sandwich and 2 drinks. The "person " making the food decided "she" would rather complain about what "her" job was and didn't care about what "her" manager wants done. I waited 20 minutes for my order and of course I was not happy. "She" was rude and got angry with me when I didn't answer "her" attitude laden remark. Never thought I would have had this experience with this location.

★★★★☆ 4.0 Salvadore McNamara · Nov 2025

This Dunkin is for fighters. on my mission to review every Dunkin ever in existence ever. this first one is a classic. The drive-through can be a little hectic and the parking lot is a mess. There should be maybe one more stop sign somewhere but overall, it’s good. Highly recommend playing chicken with other cars in the parking lot.

★★★★★ 5.0 Doris Mundo · Oct 2025

Driving through on way to appointment. Got the Candied bacon with the berry refresher. Both tasty. Quick and easy d y service. Prices high but comparable to others in the industry.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.